Which formats can my device play?
In the TRPTK Shop, every title is available as download in 7 different formats, from CD quality all the way to the original DXD Studio Master. But which format is the right one for your device?
Windows and Mac systems support FLAC 96 kHz in almost all cases. With software such as Vox or Roon, you’ll be able to play these without any issues.
Smartphones and tablets support FLAC 96 kHz in a lot of cases as well. However, oftentimes, you’ll need specific apps to play them. The built-in players of iOS and Android will usually support up to FLAC 44.1 kHz files.
(High-end) HiFi systems usually support higher resolutions, such as FLAC 192 kHz. In some cases DSD64 and DSD128 is also supported. Less often, there is also DXD and DSD256 support. When in doubt, refer to the user manual of your equipment, or send us a message at firstname.lastname@example.org.
How do I play downloads on my Mac or PC?
To play TRPTK titles on your Mac or PC doesn’t require a lot; only a piece of playback software, a pair of headphones or loudspeakers, and you’re good to go. Software-wise, there are many different packages.
Vox Music Player (Mac) is a free playback application that lets you enjoy music in high resolution. The interface is completely designed to make high-resolution audio as simple and fast as possible.
Foobar2000 (Windows) is another free playback application that is very advanced in nature, but also highly configurable. The interface is definitely less beautiful and simple than that of Vox, but the sound is still great.
Roon (Mac / Windows / Linux) is a beautiful piece of paid all-in-one streaming software that we at TRPTK know and love most. The interface can be controlled from a smartphone, tablet, Mac or PC and the sound is absolutely phenomenal. Roon enables you to search easily through your entire collection, by artist, composer, work and numerous other attributes. While playing music, you can read the booklets, checking out which engineer recorded or mastered the album.
What is the highest quality available?
At TRPTK, all of our titles are recorded in the DXD (Digital eXtreme Definition) standard. This format has a sample rate of 352.8 kHz and a bit depth of 24 bits. If you’re looking for the highest quality available, the DXD Studio Master is what you need. It’s a one-on-one copy of the original Studio Master without any intermediate steps.
Which payment methods are available?
At TRPTK, you can pay for your favorite music with many different payment methods, such as credit card, PayPal, iDeal, SOFORT Banking, Bancontact / Mister Cash, KBC / CBC Betaalknop and even with Bitcoin.
How do I place an order?
Buying music at the TRPTK Shop is delightfully easy. Ordering takes just a few simple steps:
Choose your favorite album(s) in the Shop. In the Shop, you’ll find a complete view of all of our titles, where you’re able to filter on artist, genre or composer. Click on the album artwork to go to the product page.
Choose your desired Format. At the top of the product page, you’ll find a selection menu, where you’re able to choose between three different formats: Download, Download + CD, and Download + USB Drive. Here, you can see you’ll always get a download along with your CD or USB purchase. This way, you’re instantly able to enjoy the music, while waiting for your order to arrive at your doorstep.
Add the product to your cart. By clicking on the blue button, you add the desired product to your shopping cart. The menu on the right side will fold out to show what else is in there.
Complete the checkout process. Click on the blue button that says “Checkout” to pay for your purchase. You will find yourself at the checkout page. Have a discount code? Fill it in on top. On this page, you can fill in your invoice and shipment details, choose your payment method, and click on “Place order” to purchase.
What is the estimated delivery time of my order?
Delivery times at TRPTK depend on the stock status of the product and the shipment address.
Within The Netherlands, you should expect your CD to arrive within 1 or 2 business days if the product is in stock. If not, you’ll receive a message from one of our team members.
Within Europe, the estimated delivery time is between 3 and 5 business days, depending on where it’ll be delivered. For a precise indication, feel free to write us a message.
Outside of Europe, delivery times are usually between 5 and 10 business days. Also here, it depends on the delivery address. For a precise indication, feel free to write us a message.
Can I upgrade to a higher resolution Download?
This is absolutely possible. Write an email to email@example.com with your order number and which format you’d like to receive. We will make sure you receive a payment link for the price difference, and add the higher resolution to your account.
Can I share my purchased Download among my friends?
Your bought downloads may not be shared with others. Artists are dependent on their income, which exists for the largest part of their CD- and download sales. We at TRPTK believe in a fair music industry, where artists are rewarded for their hard work.
I ordered the wrong product. What do I do?
No worries, a little mistake can happen. If you ordered the wrong product, send us a message at firstname.lastname@example.org. We will get in touch with you within one business day.
Can I return my purchase?
Not happy with your CD purchase, for whatever reason? Where sorry to hear it, but of course, you’re always free to exchange or return purchases. Send us an email to email@example.com with your order number and reason for retour, and we’ll make sure to respond within one business day.
Can I re-download a previous purchase?
Lost a TRPTK download or want to download it on another device? You can use the link in your My Account page up to three times. To reset this, please write us an email.
Can I reset my password?
Lost your password? Not a problem at all. Click here to reset your password.